FAQ

HOW DO YOU WASH THESE SOCKS?

We recommend air drying your socks or drying them on low heat.

HOW DO I BECOME AN UNDEFINE X AMBASSADOR?

Shoot us an email with the subject line "ambassador" and we will get back to you shortly.

DO YOU OFFER CUSTOM SOCKS?

Yes, absolutely.

We offer custom orders for teams, groups, event, clubs, and more.

Additionally, we offer special pricing for non-profits, and youth development programs.

Email info@undefine-x.com for more information.

 

HOW MUCH IS SHIPPING?

Our shipping costs depend on the amount of product being purchased. We offer free shipping on orders over $60. For one pair of socks purchased, we charge $7 for shipping. For more than 1 pair, we charge $10. Once you reach an order size of $60, we eliminate your shipping costs altogether. Our shipping partner is Canada Post. For international orders or orders from the states, your shipping fee will be calculated at checkout. 

WHERE DOES MY ORDER SHIP FROM?

We ship from our warehouse location in Toronto, ON. Please allow 1 business days to process your order & another 3-4 days for delivery.

DOES UNDEFINE(X) SHIP TO THE UNITED STATES?

Yes we do! Shipping will be calculated at checkout. 

MY PACKAGE HAS NOT ARRIVED, WHAT SHOULD I DO?

Email us at info@undefine-x.com